In all aspects of healthcare it is of vital importance that
the processes used are analysed for quality, and that any areas
found to be lacking in quality are improved upon.
In order to evaluate the quality of processes
we need to make use of quality indicators: measures that reflect
some aspect of quality and are sensitive to differences between
services and to changes over time. Quality improvement methods
should be adopted to find the best solutions and to test proposed
changes before implementation.
This module provides an overview of quality
indicators and gives examples of methods of quality improvement. It
does not cover all improvement methods. Clinical audit is a major
improvement method, and this has a dedicated module: Clinical
audit in mental health practice. In this module, we will look
- how to select the right quality indicator for your service
- how to analyse the processes of care that your team
- how to use the 'Plan, Do, Study, Act' (PDSA) framework.