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 In all aspects of healthcare it is of vital importance that
the processes used are analysed for quality, and that any areas
found to be lacking in quality are improved upon.
In order to evaluate the quality of processes
we need to make use of quality indicators: measures that reflect
some aspect of quality and are sensitive to differences between
services and to changes over time. Quality improvement methods
should be adopted to find the best solutions and to test
proposed changes before implementation.
This module provides an overview of quality
indicators and gives examples of methods of quality improvement. It
does not cover all improvement methods. Clinical audit is a major
improvement method, and this has a dedicated module: Clinical
audit in mental health practice. In this module, we will look
specifically at:
- how to select the right quality indicator for your service
- how to analyse the processes of care that your team
delivers
- how to use the 'Plan, Do, Study, Act' (PDSA)
framework.
Start the
module
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Other modules in this
series:
Clinical audit in mental health practice by
Robin Burgess
Forthcoming modules in this
series:
Organisation theory: conceptual
frameworks in a changing context
History of quality improvement in
healthcare
Patient safety
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