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I only see a blank area where
an activity or graphic should be
It takes too long to open a
page
I am using a Mac. The page
is empty where there should be a video
The audio is
too quiet / There is no sound when I play the audio or video
file
The video
keeps stopping and starting making it difficult to
watch
I click on
a link but nothing seems to happen at all
I click on a
link but get an error message
When
I download a pdf (such as the Take-home notes) I get an 'Open
with' message
I
successfully completed the module test but I didn't see or
receive my certificate
I only see a blank area where an
activity or graphic should be
Some CPD Online modules contain interactive activities
or graphics which depend on the Flash player
plug-in to view them. It suggests that you may not have
Flash player installed on your computer. Flash player is a free
from the Adobe website.
To check whether your computer already has
Flash player installed:
http://www.adobe.com/software/flash/about/
To download and install Flash player from the
Adobe website:
http://get.adobe.com/flashplayer/
More about required
plug-ins for CPD Online
It takes too long to open a
page
There are several reasons as to why this
is happening:
- You have too many browser windows open and running. This slow
down your computer considerably. Please close down all windows
except for CPD Online and try again.
- Your internet speed is running slowly. If you are accessing the
site from a wireless location, such as in a cafe or on
the train, it may be that there are too many users online
and/or the connection is slow. We suggest you try again from a
different location and/or computer or at a less busy time.
- Some of our pages contain more downloadable objects than others
–perhaps a video or audio file. This combined with the
above factors may also slow things down. Be patient. If the problem
persists try again at another time and if possible from another
computer. If it continues to be a problem, please email us at
cpdonline@rcpsych.ac.uk with
details of the page you are trying to open (eg. Module name,
section number and page number).
I am using a Mac. The page
is blank where there should be a video
Most of our videos are in the windows media video (.wmv) format.
With a mac you may not have the software currently installed to
watch this type of video. Flip4mac is one available plug-in which
you can download free. This will enable
you to access Windows video and audio file formats.
Download the plug-in here.
The audio is too quiet /
There is no sound at all when I play the audio or video
file
Ensure that your computer has audio and sound devices. You
can check this in the Control panel of your computer.
Ensure that the volume is not on mute and is high.
Check this by double-clicking on the audio icon in the bottom right
of your screen.
Your computer may also need to be connected to external speakers
or headphones for the volume to be audible, particularly in a
noisy place.
We recommend you use headphones for optimal
sound.
Ensure that your headphones are correctly connected to the
headphones socket.
Reboot your computer if necessary. Failing that, if the volume
of certain audio and video clips remains a problem, please let us
know at cpdonline@rcpsych.ac.uk or
through the standard feedback form of the particular module or
podcast.
The video keeps stopping and
starting making it difficult to watch
This is because the videos are
streamed, i.e. they download a little ahead of what
you're actually watching. If your internet connection is relatively
slow, then the video is not being downloaded fast enough for
continual viewing.
It helps to allow it to buffer the video
first. Pause the video right at the start, wait for
a few minutes (make some reflective notes or a cup of
tea!) and then try again.
I click on a link but nothing
seems to happen at all
If the link is to an external site (such as an
abstract link in the References section of a module) the page
should open in a new window. It may be that this window is hidden
behind your current window. Look for any other windows
open.
It could also be that you have your popup blocker
switched on. Turn off your popup blocker and try again.
I click on a link but get an
error message
It is possible that the link is broken,
or the page you were being directed to is out of date or there is a
technical problem with one of the tests. It may look something like
this:
Please send us an email and we will
fix it immediately:
- Please tell us the link location ie. the
name of the module, the section number, page number and name of the
link.
- It would help if you can take a screen shot of
the error message you receive. To do this:
- Open the link so that the error message/error page is
showing.
- Press PRINT SCREEN (or PRT SC) on your keyboard (usually on the
top right-hand side). This will copy a view of your screen to
the computer's clipboard.
- Paste this into a word document or directly into an
email.
- Send the email to cpdonline@rcpsych.ac.uk
When I download a pdf (such
as the Take-home notes) I get an 'Open with' message
This suggests you do not have Adobe reader
installed on your computer and will not therefore be able to read
it.
To download Adobe Reader: http://get.adobe.com/uk/reader/
You will need to reboot your computer after installation.
I successfully completed the
Module test but I didn’t see or receive my
certificate
When you submit your score and achieve 100% in
the final Module test, the next important step is to
generate the certificate. To do this:
1. First, click on the Get
certificate button (on achieving 100%, this
button appears below the test text, on the far
right)
Then continue through the steps to complete the
process:
2. Complete the information in the online form (time taken and
explanation if different from the default, reflective note) and
click on the Get certificate button
3. Click on the RCPsych Certificate Generator link
4. Finally, click on the Create
Certificate button.
An email with your certificate will be
automatically sent to you. Please check your spam box if you do not
find it in your inbox. This process of generating the
certificate is vital for you to be able to access your certificates
in future. You can find all your generated certificates in the
Certificates area of My CPD Online.
See also:
To report an unresolved problem, please email us
at cpdonline@rcpsych.ac.uk
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